Privacy Policy

When you place an order we ask for your full name, WhatsApp or phone number, and the city or suburb you are in. If you pay with PayNow we also ask for a delivery address so your order can reach you.

When you apply for credit we ask for further details: your national ID number, email address, residential address, employer, monthly income, the repayment term you want, and the supporting documents you upload (such as proof of income or identity).

Your shopping basket is kept in your own browser, so it is still there when you come back. We do not use tracking cookies to follow you around other websites.

To confirm your order, arrange delivery and keep you updated on WhatsApp.

To process the payment you chose and keep a record of the transaction.

To assess a credit application, decide whether to approve it, and manage the repayment schedule if it is approved.

To meet our legal and accounting obligations in Zimbabwe.

PayNow and the payment networks you use (Visa, Mastercard, EcoCash, OneMoney, ZIPIT or your bank) receive the payment information needed to move the money. We never see or store your full card number.

Credit applications are passed to our own credit and loan management team, who review and service the agreement. They only receive what is needed to assess and manage your application.

Our delivery partners receive your name, number and delivery address so they can hand your order over.

We do not sell your personal information to anyone, and we do not share it for advertising.

Payments are handled over encrypted connections by the payment providers named above; card details are never written to our own systems.

Access to customer and credit records is limited to staff who need them to run the store, and admin sign-in is separately protected.

Uploaded documents are stored privately and are not visible to other shoppers on the site.

Order and payment records are kept while your order is live and afterwards for accounting and warranty purposes.

Credit application records are kept for as long as the agreement is open and then for the period our financial records require.

If your application is declined, we keep enough to explain that decision and to avoid processing the same application twice.

You can ask us for a copy of the details we hold about you, ask us to correct anything that is wrong, or ask us to delete it where we are not required by law to keep it.

You can withdraw a credit application at any time before it is approved.

You can stop marketing messages by replying to any WhatsApp message you receive from us.